THE MOVE PROCESS
Preparation
A couple key questions that we will need answers from you are:
Once we have this information, we can provide you with an estimate of costs and various pricing options you may choose.
Packing and Loading
If you ordered packing, a team of specially-trained packers will be sent to your home either on the morning of your scheduled loading day or the day before, depending on how much packing needs to be done.
Next up among the professionals assigned to service your shipment is the driver or helper, since their role in your move encompasses so much more than just driving. They, of course, are in charge of the physical moving process. The mover is responsible for loading your goods at origin, driving the truck, and delivering your belongings safe and sound into your new home. Generally, they will be assisted in the loading and unloading processes by them.
Before loading begins, the driver will take special precautions to protect your home, as well as its contents. This may include laying down "floor runners" to protect carpets and flooring in entryways, hallways, and other high-traffic areas, as well as padding banisters and doorways to protect walls and woodwork.
If you cannot be present at the time of loading, you'll need to arrange for a responsible person to act as your agent in signing both the bill of loading and the inventory list.
Normally, we always load the beds and glass first. Thus, you or your representative should show the mover the glass, mirror and artwork as a a priority. If you put glass or fragile items in cartons, you should mark it and remind movers to pay more attention to those. All the cartons will be sealed with tape.
Most furniture is wrapped with specially constructed cloth pads or "blankets" to protect it from scratches, dents, dirt, etc. Even items such as gardening tools are padded to prevent them from scratching or soiling other items in the shipment. Tightly loaded tiers with heavy articles loaded on the bottom will be constructed inside the truck to avoid jarring or shifting while on the road.
After everything has been loaded in the truck, it's a good idea for you and the mover to take one last walk through your house to make sure that nothing has been overlooked.
Delivery of Your Possessions
When your belongings arrive, you can help expedite the unloading process by having a room-by-room floor plan in mind, and by letting the driver know where you want things placed as they're unloaded and brought into your home. The better way is, you prepare a layout and show the movers, and mark the rooms with number. The driver and crew will reassemble any items they disassembled at origin. Check items off the Customer Check-Off Sheet as they're brought in, noting their condition. If an item appears to have been damaged during the move or is missing, make a note on the inventory including the driver's copies and notify your move coordinator.
Payment
Payment must be made in cash. A copy of the bill of landing signed by the driver will be your receipt.
Unpacking
If you have requested and paid for unpacking services, your move coordinator will arrange to unpack cartons at the time of delivery and will remove used packing materials. Should you choose to unpack your cartons yourself, you'll be responsible for disposing of empty cartons and used materials.
